Frequently Asked Questions
Everything you need to know about shopping with Biltmore Shop.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental United States. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return policy on all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Do you ship internationally?
Yes, Biltmore Shop currently ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I track my package?
Once your order is shipped, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.
Are your products covered by a warranty?
Yes, all Biltmore Shop products come with a one-year limited warranty against manufacturing defects. If you experience an issue, please reach out to our customer service team.